Braidwater Limited

"Poor aftercare from Braidwater. NHBC carried out an inspection at my property and confirmed defects in the original build, including a cracked roof tile causing water ingress and a failed render repair using incorrect materials. Despite this independent report confirming defective workmanship, Braidwater refused to carry out the repairs as the property was more than 2 years old. Disappointing response — especially given these were not wear-and-tear issues, but confirmed construction defects. I would strongly advise others to document and report everything early, as support after handover is poor. There were also significant other snags that were not dealt with, and our neighbours have had similar experiences. Due to this poor aftercare, I would think twice about getting another Briadwater property."

"Ever since we have been living in our house at Beech Hill View the site manager Kevin has helped us with a few issues over the years. He is always friendly and really helpful. Thanks from the Millers"

"Three years after buying a new build we have issues with our windows . Company won’t fix due to their two year policy and the window company won’t cover the faults under their 15 year warranty. Any issues with new builds make sure they are logged before the end of two years"

"Really disappointing service and poor quality construction and finishes. The homes were marketed to be top quality, but the quality control for handover was very poor. Numerous issues wrong with house, that should have been corrected prior to handover. Despite numerous reports to Braidwater, very few items have been addressed and the communication from Braidwater has been delayed or non existent."

"Very poor service. They didn’t explained anything while handling the house. Painting and kitchen appliances is not working ( Hoover appliances). First day problem with washing machine and second day for dishwasher issue. I called customer care and told me that call appliances services directly. Very poor service and not helpful Don’t buy houses from these guys Single coated painting and not yet cleaned"